Need a hand? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out for password resets, verification help, deposit and withdrawal queries, or to report site faults. Live chat is available for quick replies; email and phone support handle account and financial matters. If you prefer, open a support ticket or start live chat from any page header.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat, email reply within 24 hrs) |
| General Enquiries | [email protected] (business email, reply within 24 hrs) |
| Affiliate Enquiries | [email protected] (partner requests, reply within 24 hrs) |
| Phone | +61 2 9471 5839 (call for account help) |
| Working hours | Mon-Fri, 08:00-20:00 AEST; Sat-Sun, 09:00-17:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or anything requiring documents or explanations. Please use a clear subject line, include your account ID and current contact details, and attach relevant files to avoid delays. Providing complete information helps us resolve queries faster. For urgent matters try live chat for immediate support.
Contact Form
Response Time
Live chat is available 24/7 for quick questions. For email and other support requests, most enquiries are answered within one business day. More complex issues may take longer depending on their nature. If you’re following up on a request, have your account details ready so support can find it.
Feedback
Have a suggestion, idea or bit of feedback? Send it through and let us know what would make the website work better for you. We review every message carefully and use your feedback to improve our service and the experience across the site. Your thoughts help us spot what’s working and where a change could make things easier.